Project Info
Success Stories
Hotel Business
Challenges
We are a couple with a small family and operate a midsize hotel business. Managing all aspects of our daily operations has been quite challenging for us. One area that has posed a constant struggle is hiring and training reliable reception staff, which is crucial for the smooth functioning of our business.
In particular, finding staff who are willing to work overnight or after hours without demanding high pay and benefits has been difficult. This has resulted in a high turnover rate, leaving us unable to find dependable individuals who can effectively manage our front desk operations.
Benefits with DependEPals
We learned about Dependepals through one of our business partners. We scheduled a free consultation with them and explained our challenges. The representative quickly analyzed the situation, and within a week, they provided us with a customized solution that required minimal changes. We also noticed significant cost savings and realized the time we saved to focus on other tasks.
To test the solution, we received a 14-day free trial with no obligation to sign up. We were introduced to our remote front desk staff and had the opportunity to select the one we preferred. We trained the staff on our hotel’s booking system, phones, and other operations. They received on-the-job training while working alongside us. After a few days, we were able to remotely manage the front desk. We made some upgrades to our phone system, CCTV, and security keys as well.
We also discovered that the remote front desk service included backup staff who were trained and prepared to take over tasks if necessary. Since hiring them, we have been able to smoothly run the front desk. While we occasionally join the front desk, our focus has shifted to other hotel operations. We have experienced the benefits of working with Dependepals and are grateful for their help and support.