Project Info
Success Stories
Dentist office
Challenges
As dental business owners, we have a dedicated team consisting of dentists, assistants, a cleaning crew, as well as front office staff including receptionists and managers. Running a dental office has been our dream come true, but the cost and stress of managing business operations can be overwhelming, especially when we face a high turnover rate among our receptionist staff.
The receptionist plays a crucial role in our daily operations. They are responsible for answering phone calls, greeting clients during check-in and check-out, booking appointments, handling client communication, and working with insurance companies. Finding the right person for this role, training them, and retaining them requires a significant amount of effort.
Challenges
Due to the highly competitive market and the increasing cost of living, we have experienced a high turnover rate among our receptionists. This situation has forced us to step in and perform receptionist duties ourselves, while also training our other staff to take on additional responsibilities. However, this approach carries its own risks as it can lead to overworked staff and potential resignations.
Benefits with DependEPals
We were facing numerous challenges and growing frustrated with the situation, desperately seeking a reliable, stable, and dependable solution. That’s when we came across Dependepals. Without hesitation, we scheduled an initial meeting with their sales executive to discuss our predicament. To our surprise, the sales executive promptly responded the next day, arranging a demonstration meeting to showcase their solution. They explained how it could be seamlessly integrated into our operations and highlighted the substantial cost savings we could achieve by switching to their service.
Impressed by their presentation, we wasted no time in hiring Dependepals. Within days, we selected our remote front desk receptionist and began training her. We were pleasantly surprised by her quick learning abilities and how effortlessly she grasped our specific needs. With prior experience in assisting another dental office, she easily adapted to our systems.
It has been more than six months since we started utilizing Dependepals’ services, and both our staff and clients have responded exceptionally positively to their presence. We have experienced significant cost savings and have regained precious free time. Dependepals, we extend our heartfelt gratitude for enabling us to run our office smoothly.